Join us as a Customer Service, Personal Banker in Lerwick
- Youll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- Well look to you to proactively find ways to continually enhance our customer banking experience
- Well support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
- You will join us on a part-time basis, working 17.5 hours a week, either by working on fewer days, or for fewer hours each day
What you'll doAs the first point of contact in our branches, customers will be at the very heart of your role, so youll be committed to providing outstanding service in every interaction. Youll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, youll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll needTo be successful in this role youll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as youll need to highlight the benefits of our products and procedures to our customers in a way thats easy to understand.
Youll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How well reward youYoull join us on a competitive salary starting of £24,750 pro rata for the hours you work.
Youll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to knowYour working pattern
Youre joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. Youll need to be flexible in terms the hours you work, typically , youll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your work life balance
As soon as youre up to speed and settled in your new role, well send you any kit you need to set yourself up for working from home. You can spend up to 60% of your time working from home, with the other 40% spent learning and connecting with your colleagues in one of our hubs.
Your learning journey
Your journey starts with a comprehensive training programme where youll gain a range of new skills, and the confidence to use them. Youll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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